Shipping policy

SHIPPING POLICY

Thank you for shopping with us. Please review our shipping policy below for details on order processing and delivery times.

ORDER PROCESSING TIME
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once your order has shipped.

DELIVERY TIME
Once your order has shipped, delivery typically takes 7–15 business days, depending on your location and local carrier conditions. Please note that delivery times are estimates and are not guaranteed, as factors such as customs processing, weather, and carrier delays may affect the final delivery date.

Estimated total time from order to delivery: 8–17 business days (processing + shipping).

ORDER TRACKING
Once your order ships, you will receive a tracking number via email so you can follow your package's journey to your doorstep.

SHIPPING DELAYS
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including customs clearance, extreme weather, or high shipping volume during peak periods. We appreciate your patience and will do our best to keep you informed if a significant delay occurs.

INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before the order ships.

QUESTIONS
If you have any questions about your order or our shipping policy, please contact us at info@kneevive.store and we'll be happy to help.